客户服务

客户服务: A Sense of Mission

如何防止客户服务倦怠?还记得你为什么在第一时间开始经商。这里有一个企业如何使用他们的动机的使命。


你应该如何处理客户投诉?

古老的谚语说:“你不能取悦所有人。”然而,当涉及到客户的投诉,这往往是一个时间,你应该尽量一套正确的事情。


8 Ways to Create Real Customer Loyalty

No matter the size of the business, customer loyalty is incredibly important. Repeat customers spend up to 67 percent more than new customers. Plus, it’s up to ten times more expensive to try to attract new customers than it is to keep the ones already doing business with you. If you’re looking for real ways...


使用积极性的力量来获得竞争优势

The founding fathers were onto something. The pursuit of happiness matters more than ever, especially in business. To boost the productivity and performance of every employee (even the CEO) from the inside out—and the overall perception of a company by customers—get happy. In “The Happiness Advantage”, author Shawn Achor outlines a decade’s worth of research on...


6种方式,以保持一个令人印象深刻的在线声誉

巴菲特有句名言:“这需要20年建立起来的声誉在五分钟之内完全摧毁。”出于这个原因,更多的人,也往往是一个企业家糟糕的感觉,而不是看他或她花了几年时间建设一个差评玷污在线品牌。但是,采取心脏!有...


Do You Have What It Takes to Provide Stand-Out Customer Service?

几乎所有的企业都有一个面向客户的aspect to them. Restaurants have waiters and cashiers. Boutiques have shop assistants. Software companies have project managers, sales people, and sometimes whole customer service departments. Even B2B companies need a point-of-contact to provide solutions. Often, these employees will mean the difference between a company that is perceived in a...


您的企业如何能掌握Yelp的

在过去十年中,企业不得不在数字火车跳到上停留的新趋势之上,抓住新的市场,扩大覆盖范围。从社交媒体渠道,像Yelp的评论网站,有很多企业家,以监测即时反馈,智能手机的疯狂世界,我们住进来Yelp的,例如,...


10个应用程序的管理任务

10个应用程序,以节省时间的管理任务

In a business, administrative chores can stack up. It might only take 20 minutes to send an email, or five minutes to answer your business cell, but all of these little tasks can take up a significant amount of time. Before you know it, your day is nearly over and you haven’t done half of the...


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